You have 14 days from the date you receive your order to register a return. After registering, you have an additional 30 days to ship the items back to us. This gives you plenty of time to decide at your own pace.

For hygiene reasons, we cannot accept returns on opened personal care or hygiene products, custom-made sample sets, and gift vouchers. If a product arrives damaged or is incorrect, please contact us — we’ll always find a solution.

Products must be unused and undamaged, with the original packaging and any seals fully intact. We ask this to ensure quality for all our customers and to minimise waste — something we care about deeply at MOI È ME.

Yes — if your return meets our conditions, it’s completely free. If you received a damaged or incorrect product, we’ll also reimburse your shipping costs.

Your refund will be processed via the same payment method you used for the original order. iDEAL, credit card and PayPal refunds are processed within 14 business days. Voucher payments are refunded as a new voucher with the same value. Processing times may vary slightly depending on your bank.

Please email us at service@moieme.com with your order number and a photo of the damage. We’ll arrange a replacement or full refund — including shipping costs — as quickly as possible.

We believe in mindful beauty. Our return policy is designed to reduce unnecessary transport and product waste, while still giving you the flexibility and confidence to shop with us. Every return that’s avoided is a small win for the planet.