Returns

Need to return an order? Register your return within 14 days of receiving it. After registration, you have 30 days to send the item back.

You can submit a return or cancellation request through your customer account. Sign in, open the relevant order and choose the available return or cancellation option. You can also contact service@moieme.com by email.

Register a return

Email service@moieme.com with your order number and the items you want to return. You do not have to give a reason for exercising your right of withdrawal.

Return address and instructions

Before sending a parcel, contact service@moieme.com for the correct return address and instructions. Our business address is not the return address. Keep your proof of posting.

Condition of the item

Handle the item and its packaging carefully. You may inspect it as you would in a shop. You may be responsible for loss of value caused by handling beyond what is needed to assess the item.

Exceptions

The right of withdrawal does not apply to products made to your specifications or clearly personalised, goods that deteriorate quickly, or sealed goods unsuitable for return for health protection or hygiene reasons when their seal has been broken after delivery. The hygiene exception applies only where you were informed before purchase and the product was supplied sealed. Sale items have the same statutory withdrawal rights.

Return costs

Returns that meet our conditions are free. If an item is damaged or incorrect, please contact us with your order number and a photo of the problem.

When will I receive my refund?

We reimburse the amount due within 14 calendar days after you notify us that you are withdrawing. We may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever happens first.

For withdrawal from the entire order, the refund includes the standard outbound delivery costs. An extra charge for a more expensive delivery method is not refunded. Outbound delivery costs are not refunded for a partial return.

We use the same payment method you used, unless you expressly agree otherwise, and charge no additional refund fee. Your bank or payment provider may need time to post the payment.

For the full conditions, read our Refund Policy.

Need help?

service@moieme.com
+31 (0)35 88 73 667

Business contact: Moi è Me / The C of Cosmetics B.V., Verbindingsweg 6, 1261 EX Blaricum, The Netherlands. Chamber of Commerce: 82995486. VAT: NL862685138B01.