LOEWE
AGUA Mar de Coral
From €90,00
LOEWE
Thyme Outdoor Candle
€215,00
Please register your return within 14 days of receiving the item. After registration, you have 30 days to send it back.
You can submit a return or cancellation request through your customer account. Sign in, open the relevant order and choose the available return or cancellation option. You can also contact service@moieme.com by email.
Handle the item and packaging with care. You may inspect the item as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is needed to assess it. Keep the receipt or other proof of purchase. The exception for unsealed hygiene products is explained below.
To start a return, contact service@moieme.com. Before sending a parcel, ask us at this email address for the correct return address.
If your return is accepted, we will send you a return shipping label with instructions on how and where to send the parcel. Items sent back without a return request will not be accepted.
For questions about returns, contact service@moieme.com.
Damage and problems
Inspect your order when it arrives. Contact us immediately if an item is faulty or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalised, goods that deteriorate quickly, or sealed goods unsuitable for return for health protection or hygiene reasons when their seal has been broken after delivery. The hygiene exception applies only where you were informed before purchase and the item was supplied sealed. Contact service@moieme.com if you have questions about an item.
Sale items have the same statutory withdrawal rights.
Exchanges
The quickest way to obtain the item you want is to return the item you have and, once the return has been accepted, purchase the replacement separately.
Statutory 14-day cooling-off period in the EU
Regardless of the above, if goods are shipped to the European Union, you may cancel your order or register a return within 14 days, for any reason and without explaining why. After registering the return, you have 30 days to send the item back. The handling requirements and applicable statutory exceptions described above apply.
Refunds
We will reimburse the amount due within 14 calendar days after you notify us that you are withdrawing from the purchase. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first.
If you withdraw from the entire order, the refund includes the standard outbound delivery costs. Any extra cost for a more expensive delivery method is not refunded. Outbound delivery costs are not refunded for a partial return.
We refund the same payment method you used, unless you expressly agree otherwise, without an additional refund fee. Your bank or payment provider may need time to post the payment. For questions about a refund, contact service@moieme.com.
Description
Scented Candle with thyme essence, specially designed for outdoor use.
Featuring a large surface area, the Outdoor Candle is designed to create an effective diffusion of scent in the open air.
The Thyme Outdoor Candle has a high-intensity fragrance with an aromatic scent that evokes the herbaceous aroma of the Mediterranean plant, known for its mosquito-repelling properties. It reveals lemongrass notes once lit.
The outdoor candle features four cotton wicks and is presented in an artisanal, glazed, terracotta vessel with a stamped base. Made in Spain.
All Home Scents items are olfactory creations that highlight nature’s most natural and pure scents. *Due to their handcrafted nature, no two Home Scents items are exactly the same.
How to use
Leave the candle burning for 3 hours for first use. Never leave a lit candle unattended. Never light a candle on or near flammable materials. Keep candles out of reach of children and animals. Avoid touching a lit candle, especially while the wax is hot and liquid. Do not allow the candle to be completely consumed. Avoid introducing foreign objects such as matches or pieces of the wick into the melted wax. Make sure the room is ventilated and leave approximately 100 cm of free space on top of the candle for the flame and heat to rise freely. To avoid irregular burning, dripping or smoke, keep the candle away from air currents such as fans or air conditioners. Leave enough space between two burning candles to prevent the heat from one from melting the other. To extinguish the candle safely, take care to avoid dripping or splattering the wax. Never use water to extinguish a candle as it may cause the hot wax to splatter. Before touching, moving, or leaving a candle unattended, always wait until it has completely extinguished. Wax melts at a certain temperature. To maintain the candles in good condition while not in use, keep them in a cool and dry place. The holder may heat up and hot wax may build up during use. Be careful when touching the holder to prevent burns and make sure it is placed on a temperature resistant surface. Do not use water to extinguish the candle as it may cause splattering and break the holder due to the contrast in temperature. Because ceramics are a fragile material, the holders may become damaged if not kept in proper conditions.
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