Tuttotondo
Castagna Lip Balm Spf 15
€7,00
Pestle & Mortar
Chummi Lip Mask 20g
€20,00
- Standard shipping to Netherlands: €3,95. Free from €35,00.
- Order on a business day before 17:00 Netherlands time for same-day dispatch.
- Free return label on request. See the returns policy for conditions.
Please register your return within 14 days of receiving the item. After registration, you have 30 days to send it back.
You can submit a return or cancellation request through your customer account. Sign in, open the relevant order and choose the available return or cancellation option. You can also contact service@moieme.com by email.
Handle the item and packaging with care. You may inspect the item as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is needed to assess it. Keep the receipt or other proof of purchase. The exception for unsealed hygiene products is explained below.
Return address
Moi è Me / The C of Cosmetics B.V.
Adriaan Dortsmanplein 3
1411 RC Naarden
The Netherlands
+31 (0)35 88 73 667
Register your return through your customer account or contact service@moieme.com. We will send you a free return shipping label and return instructions. You do not need our prior approval to exercise your statutory right of withdrawal. Keep your proof of posting.
For questions about returns, contact service@moieme.com.
Damage and problems
Inspect your order when it arrives. Contact us immediately if an item is faulty or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalised, goods that deteriorate quickly, or sealed goods unsuitable for return for health protection or hygiene reasons when their seal has been broken after delivery. The hygiene exception applies only where you were informed before purchase and the item was supplied sealed. Contact service@moieme.com if you have questions about an item.
Sale items have the same statutory withdrawal rights.
Exchanges
The quickest way to obtain the item you want is to return the item you have and, once the return has been accepted, purchase the replacement separately.
Statutory 14-day cooling-off period in the EU
Regardless of the above, if goods are shipped to the European Union, you may cancel your order or register a return within 14 days, for any reason and without explaining why. After registering the return, you have 30 days to send the item back. The handling requirements and applicable statutory exceptions described above apply.
Refunds
We will reimburse the amount due within 14 calendar days after you notify us that you are withdrawing from the purchase. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first.
If you withdraw from the entire order, the refund includes the standard outbound delivery costs. Any extra cost for a more expensive delivery method is not refunded. Outbound delivery costs are not refunded for a partial return.
We refund the same payment method you used, unless you expressly agree otherwise, without an additional refund fee. Your bank or payment provider may need time to post the payment. For questions about a refund, contact service@moieme.com.
Description
A rich leave-on lip mask to moisturise and soften dry lips. Choose Berry, Coconut or Vanilla. Apply generously to clean lips before bed or use during the day whenever extra nourishment is needed. Each jar contains 20g.
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